SHIPPING POLICY

1. Order Processing

Orders are processed Monday through Friday, excluding public holidays.

Most orders are processed within 1–2 business days after payment confirmation.

For handcrafted, made-to-order, or limited-edition products, additional production time may apply. Estimated production timelines will be displayed on the relevant product page.

 

2. Delivery Time

Estimated delivery times are provided for guidance only and begin once your order has been dispatched.

DestinationEstimated Delivery

• India 2–7 Business Days

• Asia 4–10 Business Days

• Europe 5–12 Business Days

• North America 5–12 Business Days

• Australia & New Zealand 6–12 Business Days

• Middle East 5–10 Business Days

• Rest of the World 7–15 Business Days

Actual delivery times may vary due to customs processing, weather conditions, courier operations, or other unforeseen circumstances.

 

3. Shipping Partners

To ensure secure and reliable delivery, MINUIT™ works with trusted courier partners, including:

• DHL Express

• FedEx

• UPS

• Aramex

• Other reputable logistics providers, depending on the destination

Courier selection may vary based on availability and delivery location.

 

4. Shipping Charges

Shipping charges are calculated during checkout based on:

• Delivery destination

• Package weight and dimensions

• Shipping method selected

From time to time, MINUIT™ may offer complimentary shipping as part of promotional campaigns or on qualifying orders.

 

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Tracking Number

• Courier Details

• Tracking Link (where available)

Please allow up to 24 hours for tracking information to become active after dispatch.

 

6. Customs Duties & Import Taxes

International orders may be subject to:

• Import Duties

• Customs Fees

• VAT/GST

• Local Taxes

These charges are determined by the destination country's customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

MINUIT™ has no control over customs charges and cannot estimate these fees in advance.

 

7. Delivery Delays

While we strive to deliver your order promptly, delays may occur due to:

• Customs inspections

• Severe weather

• Public holidays

• Courier disruptions

• Natural disasters

• Incorrect shipping information

• Other events beyond our reasonable control

Delivery dates are estimates and are not guaranteed.

 

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

• Delivery may be delayed.

• Additional shipping charges may apply.

• Orders returned to MINUIT™ due to an incorrect address may require payment of reshipping costs before they are sent again.

Please contact us as soon as possible if you need to update your shipping address before your order has been dispatched.

 

9. Failed Delivery Attempts

If delivery cannot be completed due to:

• Customer unavailability

• Incorrect address

• Failure to respond to courier requests

• Failure to pay customs duties or taxes

the shipment may be returned to MINUIT™.

Any reshipping costs, return shipping fees, customs charges, or other expenses incurred may be deducted from any applicable refund or charged before the order is reshipped.

 

10. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit:

• Notify us within 48 hours of the delivery date (or expected delivery date if the package has not arrived).

• Include your order number and clear photographs of the package and product, where applicable.

• We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

 

11. Risk of Loss

Ownership and risk of loss transfer to the customer upon successful delivery to the shipping address provided at checkout, unless otherwise required by applicable law.

 

12. Shipping Restrictions

We reserve the right to decline or cancel shipments to certain regions due to:

• Legal or regulatory restrictions

• Sanctions

• Carrier limitations

• Security concerns

If we are unable to fulfill your order, any payment received will be refunded using the original payment method.

 

13. Multiple Shipments

Orders containing multiple products may be shipped in separate packages depending on product availability or warehouse logistics. There will be no additional shipping charge to the customer for split shipments unless otherwise communicated.

 

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

MINUIT™

New Delhi, India

Email: info@minuit.in​​

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