RETURN & REFUND POLICY

1. Eligibility for Returns

You may request a return if:

• You received a damaged product.

• You received the wrong item.

• The product has a verified manufacturing defect.

• You received an incomplete order.

 

To be eligible for a return:

• You must contact us within 7 days of receiving your order.

• The product must be unused, unworn, and in its original condition.

• All original packaging, tags, dust bags, protective materials, and accessories must be included.

• Proof of purchase or your order number must be provided.

 

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized products

• Customized or made-to-order items

• Limited edition pieces

• Gift cards

• Products showing signs of use, wear, damage, or alteration by the customer

• Products returned without original packaging or tags

 

3. Handmade Product Variations

Every MINUIT™ handbag is handcrafted by skilled artisans.

Minor variations in:

• Color

• Texture

• Natural materials

• Metal finish

• Embellishment placement

• Stitching details

are a natural result of handcrafted production and are not considered manufacturing defects. These characteristics make every piece unique and are not eligible for return or refund.

 

4. How to Request a Return

To initiate a return, please email us at:

info@minuit.in

Include:

• Order Number

• Full Name

• Reason for Return

• Clear photographs of the product

• Photographs of the shipping box (if damaged)

• Any additional information that may help us assess your request

Our team will review your request and respond within 2–5 business days.

Please do not return any item without receiving return authorization from us.

 

5. Return Shipping

If the return is approved because:

• We shipped the wrong item

• The product has a manufacturing defect

• The product arrived damaged

MINUIT™ will arrange or reimburse reasonable return shipping costs, subject to prior approval.

For all other approved returns, the customer is responsible for return shipping expenses.

Customers are responsible for ensuring the returned package is securely packed. We recommend using a trackable and insured shipping service.

 

6. Inspection of Returned Products

Once your returned item is received, it will be inspected by our quality control team.

If the return meets our eligibility requirements, we will process:

• A replacement,

• An exchange, or

• A refund,

depending on the circumstances and product availability.

MINUIT™ reserves the right to reject returns that do not meet the conditions outlined in this policy.

 

7. Refunds

If your refund is approved:

• Refunds will be issued to the original payment method.

• Please allow 7–14 business days for the refund to be processed after approval.

• Processing times may vary depending on your payment provider or financial institution.

Original shipping charges, customs duties, taxes, or import fees are non-refundable unless the return is due to our error or a verified product defect.

 

8. Exchanges

We are happy to offer exchanges for eligible items, subject to stock availability.

If the requested replacement product is unavailable, we may offer:

• An alternative product,

• Store credit, or

• A refund, at our discretion.

 

9. Order Cancellations

Orders may be cancelled only before production or dispatch has begun.

Once:

• Production has started,

• Personalization has commenced, or

• The order has been shipped,

cancellation requests may not be accepted.

 

10. Damaged During Transit

If your package arrives damaged:

• Do not discard the packaging.

• Take clear photographs of:

  • The outer packaging

  • Shipping label

  • Damaged product

• Notify us within 48 hours of delivery.

Failure to report shipping damage within this timeframe may affect our ability to process your claim with the courier.

 

11. Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Investigation timelines vary depending on the shipping provider.

 

12. Refused Deliveries

If an order is refused by the customer or returned due to:

• Incorrect address

• Failure to pay customs duties or taxes

• Repeated failed delivery attempts

any return shipping fees, customs charges, handling fees, or other related costs may be deducted from any applicable refund.

 

13. International Orders

International customers are responsible for any:

• Customs duties

• Import taxes

• VAT/GST

• Local government fees

These charges are imposed by the destination country and are not controlled by MINUIT™.

 

14. Contact Us

For any questions regarding returns or refunds, please contact:

MINUIT™

New Delhi, India

Email: info@minuit.in

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